Booking Conditions & General Information
Fair Trading Conditions
Our Agreement with You
Your Holiday Price
The price of your holiday is costed on the prevailing rates of currency exchange at the time of contracting. In the event of transport costs increasing, the introduction of unforeseen government taxes, increased landing fees, or holiday costs rising due to currency fluctuations etc, we reserve the right to pass on any cost variations. In such an event, we guarantee not to apply any surcharge whatsoever within 30 days of your departure and to absorb the first 2% of your holiday cost before levying any supplement. In the unlikely event of your surcharge exceeding 10% of your holiday price, you will be entitled to cancel your holiday without penalty and receive a full refund of all monies paid.††††
If you change your booking
Charges for alterations will apply as follows: if you make any alteration to your holiday after we have confirmed your booking, other than increasing the numbers in your party or adding a service to your booking, an amendment fee of £15.00 per person named on the booking will be charged (maximum £90.00).† If the holiday price depends on the number of persons booked into an accommodation and you wish to change that number of persons, the price will be calculated on the basis of the new party size. Any increase in price per person as a result of part cancellation is not a cancellation charge, it is a price adjustment resulting from the amendment to the number of persons travelling.
Important Note: All amendments must be confirmed in writing by fax or post by the person who signed the booking form. If a fax is used as the appropriate method of cancellation, you are advised to keep a copy of the fax confirmation as this may be required for proof in the unlikely event of any discrepancies.
If you cancel your holiday
Notification Period Cancellation Charge
Please note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
If we change or cancel your holiday
We also reserve the right to cancel your travel arrangements, for example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have no alternative but to cancel your holiday. However, we will endeavour not to cancel your travel arrangements except for reasons of force majeure or failure by you to pay the final balance.
Please note that carriers, such as airlines, may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard of higher within the same resort area.
If we make a major change to your holiday, we will inform you as soon as reasonably possible, if there is time before your departure. You will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available, or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major changes arises due to reasons of force majeure, we will pay compensation as detailed below. Major changes may include the following: we need to change your flight departure time by more than 12 hours, we have to change your accommodation to that of a lower rating/classification.
Notification period Compensation per Person
No claim for additional expenses or other compensation will be considered. For example, if you decide to cancel your travel arrangements instead of accepting the alternative offered and you then book a more expensive holiday, we would not consider any claim for the difference in price you have paid.
Important Note: Compensation payments do not apply to circumstances which are beyond our control. We can cancel your holiday in the following circumstances:† War, threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with transport, go slow, airport closures, bad weather conditions and similar events beyond our control.
Changes after the start of your holiday
Furthermore, our liability towards you will cease on the event that you or your party causes any damage, disturbance or discomfort for any reason, whilst staying in your resort. This may also lead to your eviction from the accommodation. Our contract with you will be deemed terminated and we will have no further obligation to assist you with alternative arrangements.
Air and Sea Carriers
Air and sea carriers produce conditions of carriage which form part of your contract with us and with the air and sea carrier. You can get a copy of these conditions when you book your holiday.
For delays over 10 hours a decision will be made in liaison with the airline concerned as to what provisions will be made for your comfort. Please remember that it may be possible to make an insurance claim for any flight delays. If you have chosen to purchase our insurance policy, you will be offered compensation for delays of more than 12 hours. It is your responsibility to ensure that you are fully protected against flight delays. We cannot accept any liability for any payment you have to make or for any time lost on your holiday as a result of any delay.
If anything goes wrong
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are in resort and this may affect your rights under this contract.
Please note that under article 15(9) of the EC Directive the Package Travel Regulations 1992 you have an obligation to make your complaint known in resort to our local representative. The Directive states the following: The Consumer must communicate any failure in the performance of a contract which he perceives, to the supplier of the services concerned and to the organiser and/or retailer in writing or any other appropriate form at the earliest opportunity.† It is unlikely that you will have a complaint that cannot be settled amicably between us.
It is imperative and a strict condition of booking that you confirm your inbound flight details not more than 48 hours and not less than 12 hours prior to your previously notified flight time (*72 hours if the reconfirmation period falls over a Public Holiday). We can accept no liability for clients who fail to comply with this condition and, due to flight change, miss their flight. The times quoted on your documentation are local times. it is important that passengers check-in at least 2 hours before the flight departure time. If your outbound journey is not utilised, the inbound reservation is automatically cancelled.
Accommodation classifications and ratings
If we know about building work or other noise likely to affect your holiday arrangements, we aim to tell you before you leave. We cannot provide this advice on late booking or other holidays where accommodation is not specified before you arrive at your holiday destination.
Our liability to you
We cannot accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay you such damages as might have been awarded in such circumstances under English Law.
We cannot accept liability in the following circumstances:
Any compensation we pay for claims against us, other than compensation for personal injuries, will not be more than the cost of your holiday.