Conditions

THE COMPANY

‘Flybeds.com’ is the trading name of ‘Flybeds Ltd’ and Flybeds S.L. with registered offices in both England and Spain.  It is an independent limited company, registered with Companies House in England with registration Number 05018439.

Flybeds.com act only as booking agents for all hotels offered and your contract will be made directly with these accommodation providers. Please read our booking conditions carefully as they apply to all bookings made with Flybeds.com and to all persons traveling in your party.

OUR JOINT CONTRACT

When you make your booking for hotel accommodation you will receive a unique confirmation number and it is at this time and date that a binding contract comes into existence.   This contract is then subject to flybeds.com booking conditions.  It is then the hotels responsible to provide you with what you have booked and it is your responsibility to pay for it.   Accordingly, it is important that you carefully check all details of your booking immediately it is confirmed. If you cancel or change your booking later, you may have to pay amendment or cancellation charges in accordance with the scale shown below. The signatory ‘lead name’ on the booking form will be the person responsible for the payment and all associated correspondence including additions, cancellations, complaints or refunds etc.  We will send all information to that person, who will in turn be responsible for ensuring that all other members of the party are kept fully informed.

OUR RESPONSIBILITY TO YOU

Because we are acting only as booking agents, we have no liability for any of the accommodation arrangements and, in particular, no liability for any illness, personal injury, death or loss of any kind, unless caused by our own negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

BOOKINGS, AMENDMENTS & CANCELLATIONS

Once you have selected your chosen hotel, booking is simple. Complete the online booking form and enter your email address (log-in name) and a unique password personal to you. 

On submitting this information, your hotel details will be confirmed and you will be directed to the bank’s secure server (La Caixa) to submit your credit card details and make your required payment.  You will then be issued with a Flybeds booking reference, which will be confirmed by email together with a payment confirmation email from the bank. 

The signatory ‘lead name’ on the booking form will be the person responsible for the booking and all associated email correspondence including additions, cancellations, complaints or refunds etc.

If you book more than 6 weeks before your hotel arrival date, you will be required to pay a deposit of 30% of the total invoice value. Your balance will then become due 42 days before arrival.

Your must pay your outstanding balance by the due date shown to avoid automatic cancellation of your reservation.  

If you book less than 6 weeks before your arrival date, you must pay the full price of the accommodation at the time of booking.

By agreeing to these booking conditions, you consent to this procedure.

If you have to cancel your reservation, you must notify us by email as soon as possible.

Cancellation charges will apply as follows:

Deposits are non-refundable unless we cancel your reservation.

If we have to cancel your reservation, your credit card will be immediately refunded in full but the amount of the refund will not exceed the total amount paid.

If you have to alter your booking in any way after it has been confirmed, we will charge an amendment fee of £5 per head up to a maximum of £20 per booking. This applies to any change in arrival date, hotel name or destination, provided it is received more than 28 days before departure. If received after this time cancellation charges may apply.

If you purchase insurance or any other customer services in addition to your hotel accommodation, these will be deemed as separate transactions and charged to your credit card accordingly. 

CHILD REDUCTIONS

Where family rooms are booked accommodating children in rooms with two adults and the children have not reached their 11th birthday on the date of check-in, the appropriate discount or free place will calculated in the total price given.  Infants not having reached their 2nd birthday on the date of check-in will be accommodated free of charge but they will not be provided with bed or board at the hotel. Many hotels make nominal charges for children’s meals or cots etc’ and any such charges must be made directly to the hotel upon demand.  You will be required to produce passports for all members of your party when checking into your hotel and, should the ages of any children be above the ages declared on your booking form, an additional charge will become due immediately.

SPECIAL REQUESTS

We will always advise hotels of your special requests, but regret that these cannot be guaranteed. Requests can not be accepted for particular rooms in specific parts of a hotel as this is outside of our direct control.   Regrettably, most resort hotels are not specifically suitable for disabled guests. Although special dietary information will be passed to hoteliers in line with your requests, we regret that hoteliers are unable to guarantee the provision of vegetarian, gluten-free or diabetic meals. 

HOTELS AND RESORTS

When requesting rooms together and circumstances make it possible for hoteliers to arrange this, please understand that they may not have connecting doors and that it is not always possible to allocate rooms adjacent to each other.  At times of high occupancy, it may not even be possible to accommodate rooming on the same floor especially where a triple or single room is involved.  When requesting a triple or 4-bedded room, please bear in mind that this may be a twin room with folding beds added and accordingly, space will be extremely restricted. In commercial hotels four-bedded rooms are not always available and in such cases two twin rooms (sometimes with adjoining doors) will be allocated.  Unfortunately, as all hotel rooms differ in position, shape and size, it is inevitable that some rooms will have features that others do not, such as balconies, sea views etc, and as the allocation of clients’ rooming is not within our direct control, we must ask you to appreciate this and purchase your holiday only on this understanding.  We would draw to your attention that in general there are no choices of menus in resort holidays unless specifically stated.

Early or late in the season, or on certain continental religious and bank holidays, not all hotel facilities, entertainment, excursions or resort amenities may be available.  The hotel swimming pool may not be in use or the resort may be quieter than in high season with fewer shops and facilities open.   Please bear this in mind when accepting a low season holiday price.

Sometimes, it is necessary for hotels to open later or close earlier than contracted. This happens beyond our control and in such instances guests will be relocated to an alternative hotel of an equal or higher standard, as near as possible to the original reservation. You will of course, be emailed in advance should this situation occur and be given the opportunity to accept a full refund.

Hotels offered comply with all legal requirements and conditions prevailing within each particular country.  It is important to bring to your attention that local conditions and legal requirements abroad vary substantially from country to country and cannot be directly compared to conditions prevailing within the United Kingdom. Holiday bookings are only accepted on this understanding.

ARRIVALS AND DEPARTURES

Please note that international check-in time is not before 13:00hrs and that all rooms must be vacated by 09:00hrs on your day of departure.  Late check-out can sometimes be arranged with the hotel and any extra charges levied must be paid directly to the hotel reception.  Meals commence with dinner on your day of arrival and end with breakfast on your day of check-out.

UNREASONABLE BEHAVIOR

In the interests of all hotel guests, proprietors reserve the right to refuse admission or re-admission to hotels, if in their opinion a guests’ behavior, alcohol abuse, drug taking or health situation is likely to disturb the safety, comfort and general well being of their other guests.

Flybeds.com will not be responsible for any personal expenses incurred where this ‘unreasonable behavior’ policy is invoked by hoteliers.

COMPLAINTS PROCEDURE

If you have a complaint while staying at your hotel you must inform the hotel management immediately in order to give them the chance to resolve the problem. You may lose any right to compensation if you fail to do so. If the issue is not resolved to your satisfaction, you should contact our 24-hour duty officer on the number in your pre-departure information pack. We will act as an intermediary to try and rectify the problem. In the event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation provider concerned.

HOLIDAY INSURANCE

We strongly recommend that you take out adequate holiday insurance. This should cover, amongst other things, the cost of cancellation by you, medical costs and the cost repatriation to the UK in the event of an accident or illness.  For a competitive insurance quote, please click the orange insurance button at the top of our home page.

WEBSITE ACCURACY

Every effort has been made to ensure that the information contained in this website is accurate at the time of publication. Facilities and entertainment are included in good faith and will to the best of our belief, be available.